At SeenSheen, your satisfaction is our utmost priority. We aim for you to be delighted with every purchase you make from us.
However, we understand that occasionally things may not go as planned. That’s why we’ve designed our return policy to ensure a smooth and hassle-free process for you.
14-Day Exchange Guarantee
You have 14 days from the date of delivery to exchange any product purchased from seensheen.com.
We are happy to exchange items that are faulty, damaged, or defective upon delivery, or if they do not match the original specifications of the product you ordered.
Exclusions
Please be aware that items bought on sale or at a discounted price are not eligible for exchange.
Additionally, products purchased from our online store cannot be returned or exchanged at our retail/offline locations, and vice versa.
Exceptional Customer Care
At SeenSheen, we handle each dispute with the utmost care and fairness.
We recognize that every situation is unique, and we are committed to finding the best solution for all parties involved.
Easy Dispute Resolution
If you need to raise a dispute, please notify us within 3 days of delivery by emailing us at contact.seensheen@gmail.com or contacting us via WhatsApp at: +923081323456.
Our dedicated customer care team is here to assist you at every step.
Photographic Evidence for Quick Processing
For swift processing of your exchange request, please provide photographic evidence of any defect, damage, or discrepancy within 3 days of receiving your order.
You can email the photos to contact.seensheen@gmail.com or send them via WhatsApp at: +923081323456.
Fair and Flexible
While we strive to accommodate all return and exchange requests, some situations may be challenging to support. These include requests made outside the specified time frame or products damaged due to use.
SeenSheen Refund Policy
To be eligible for a return:
- The item must be unopened, unused, in its original packaging, and accompanied by the original invoice.
- Returns must reach our warehouse within 15 days of delivery.
- After our quality assurance team assesses the returned item, a replacement or coupon will be issued.
Note:
- Customers are responsible for the safe return of items.
- We do not support replacements for change of mind or product preference.
- Instead of cash refunds, we provide coupons for future purchases.
Thank you for choosing SeenSheen for your cosmetic needs. We value your trust and loyalty.